topic Re: SIM Card in Archived Posts

SIM Card

PB1777 — Tue, 17 Nov 2020 13:30:22 GMT

Hi,

I’ve requested a nano sim card for my new phone last Saturday but it seems that my existing sim cards was deactivated and I can’t make or receive any phone calls.

Your help will be much appreciated.

Kind Regards,

Peter

Re: SIM Card

Chris_B — Tue, 17 Nov 2020 13:51:30 GMT

@PB1777 It shouldn’t happen like this but occasionally it does you’ll have to wait for your new sim to arrive.

Re: SIM Card

PB1777 — Tue, 17 Nov 2020 14:08:51 GMT

Hi Chris,

Many thanks for your reply.

I thought about this possibility....

It seems that there is not much that can be done to rectify this and reactivate my existing sim?

Re: SIM Card

Leanne_T — Tue, 17 Nov 2020 15:37:13 GMT

Hi @PB1777

I am very sorry to hear this has happened.

Once your new SIM arrives this will be set up and ready to use with your number.

I hope this arrives soon for you.

Leanne.

Re: SIM Card

PB1777 — Tue, 17 Nov 2020 16:48:47 GMT

Thank you Leanne for your reply.

As I’m still unable to make or receive phone calls & messages for the last 3 days will there be some sort of compensation?

Peter

Re: SIM Card

Leanne_T — Tue, 17 Nov 2020 16:51:15 GMT

Hi @PB1777

Thanks for the quick reply.

If you get in touch with our Mobile Care team, they will be able to help you get this looked into.

Thanks.

Leanne.