topic Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number in Archived Posts

Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 13:27:12 GMT

How to keep my phone number (Prepay) when swapping from a micro sim smartphone to a nano sim Smartphone?

I have tried phoning EE for help, but because of the present climate, understandably very busy.

Tried on-line through the EE Account, but information not clear what to do?

Are the replacement Sim Cards free to existing customers or is a payment needed (£1.50 plus delivery charge)?

Thank in advance for your help.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

Chris_B — Mon, 16 Nov 2020 13:31:09 GMT

@YoungHeart It’s free if your order online it’ll cost you if you call t do this via customer services.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 13:32:57 GMT

Thanks for your quick response.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

Leanne_T — Mon, 16 Nov 2020 15:37:00 GMT

Hi there @YoungHeart

Thanks for coming to the community.

When you order the replacement online does this advise, there is a £1.50 charge for the delivery of the SIM card?

Thanks 🙂

Leanne.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 15:41:18 GMT

Hello Leanne.

Thank you for your reply.

Yes it does say a charge of £1.50, however, I am on a 'prepay' account, not sure if that makes a difference, I have tried clicking the link, and also tried finding my old address to change, but no luck, I have contacted kind and helpful folk at Customer Services/Complaints for help.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

Leanne_T — Mon, 16 Nov 2020 15:46:48 GMT

Hi @YoungHeart

Thanks for coming back to me.

This charge is correct, have you had a SIM card sent by our customer care team?

Thanks 🙂

Leanne.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 15:51:56 GMT

Not as yet, I am not sure really, my worry is if I have clicked something and it has gone to my old address, then it is a problem, however, I can get the the account page with a few details on it such as name telephone etc, but no address to change? Wierd!

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

Leanne_T — Mon, 16 Nov 2020 15:53:53 GMT

Hi @YoungHeart

Did you register your address with us previously?

Have you been charged for the SIM?

Thanks 🙂

Leanne.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 15:58:15 GMT

Hello Leanne.

I did register it, probably about 2008 from my old address, not sure if I have been charged for it yet, as I am on Prepay/PAYGO.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 16:01:31 GMT

Re: Charge.

No change to my credit, so assume no charge has been taken.

Ta!

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

Leanne_T — Mon, 16 Nov 2020 16:13:35 GMT

I see @YoungHeart

Have you spoken to one of our Mobile Care team today to get the SIM card sent and your address updated?

How have you contacted us?

Leanne.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 16:18:06 GMT

Hello Leanne.

I have not spoken to the Mobile Care Team, I did try to phone via 150 but it was a very long wait, so tried through this website, however I have sent an email through the email/complaints link on this website.

Is this the wrong route?

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

Leanne_T — Mon, 16 Nov 2020 16:24:00 GMT

Hi @YoungHeart

Our complaints team will get this looked into and get back to you.

Let me know how you get on 🙂

Leanne.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 16:29:55 GMT

Thank you Leanne for taking time to assist me, really appreciate it.

In the mean time I will ring 150 again.

I will let you know the result, either way.

Have a nice evening!

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

Leanne_T — Mon, 16 Nov 2020 16:32:19 GMT

No problem at all @YoungHeart

Have a lovely evening as well 🙂

Leanne.

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

YoungHeart — Mon, 16 Nov 2020 16:48:51 GMT

Hello Leanne.

Just phoned 150.

Your very kind and friendly colleague has helped me to obtain a new 'Nano Sim Card' and update my home address, hopefully the new sim card will arrive through the post in a few days (fingers crossed!).

Thanks again Leanne for your support!

Re: Micro Sim to Nano Sim on a PrePay Phone and keep same number

Leanne_T — Mon, 16 Nov 2020 16:51:40 GMT

Brilliant news @YoungHeart

Glad to hear this is all sorted for you 🙂

Come back to the community anytime.

Leanne.