topic Re: Sim not provisioned message in Archived Posts

Sim not provisioned message

Olibuck — Mon, 16 Nov 2020 13:49:00 GMT

I've recently had a new sim card as mine hasn't been back from the insurance when I had my screen replaced. I can't ring or receive text or anything

Re: Sim not provisioned message

bristolian — Mon, 16 Nov 2020 14:47:05 GMT

Hi @Olibuck

Have you activated your replacement SIM? You need to do so here

Re: Sim not provisioned message

Leanne_T — Mon, 16 Nov 2020 15:28:58 GMT

Hi @Olibuck

Thanks for coming to the community.

If you are unable to receive the PIN to your old SIM card to register the SIM online, you will need to get in touch with our Mobile Care team and they will get this registered for you.

Thanks 🙂

Leanne.