topic Re: Sim upgrade in Archived Posts

Sim upgrade

Sarahamos — Sun, 15 Nov 2020 11:50:03 GMT

Hi, I got a new upgraded phone and was told a new sim would come as I've upgraded, put in new phone and wait 24 hours and it will ask some activation questions. It has been over that and no questions asked just emergency calls only. Should I put my old sim in my new phone? Will I still get the new data etc? Thank you for your help.

Re: Sim upgrade

James_B — Sun, 15 Nov 2020 12:29:14 GMT

Hi @Sarahamos,

Welcome to the EE Community. 🙂

You can continue to use your old SIM if it fits your new phone. If it doesn't, you'll need to activate your new SIM at myaccount.ee.co.uk/activate-sim.

Hope this helps.

James

Re: Sim upgrade

Sarahamos — Sun, 15 Nov 2020 13:06:14 GMT

Great, thank you. I'll check and if not I'll go to the link you sent. Thank you