topic Re: IPad not receiving SIM Swap text in Archived Posts

IPad not receiving SIM Swap text

LazyWhippet — Fri, 13 Nov 2020 20:52:18 GMT

I am trying to move to an eSIM from a physical SIM that is in my iPad, however, I am not receiving any texts for the code through on my current SIM. I get the usual EE messages about my bill etc. but not for the SIM swap.

Anything I am doing wrong?

Re: IPad not receiving SIM Swap text

Chris_B — Fri, 13 Nov 2020 21:26:47 GMT

@LazyWhippet You have to request a QR code to do this. You’ll need to call customer services to request this.

Re: IPad not receiving SIM Swap text

LazyWhippet — Fri, 13 Nov 2020 21:32:24 GMT

@Chris_B I have the eSIM QR code.

Re: IPad not receiving SIM Swap text

Chris_B — Fri, 13 Nov 2020 21:34:01 GMT

@LazyWhippet Can you put the EE sim in to a phone ? If you can the text will then come through. Note down the code then swap the sim back.

Re: IPad not receiving SIM Swap text

LazyWhippet — Fri, 13 Nov 2020 21:37:07 GMT

I’ll give it a go when I get the chance, thanks.

Re: IPad not receiving SIM Swap text

Chris_B — Fri, 13 Nov 2020 21:40:42 GMT

@LazyWhippet iPads can not receive text messages but they’ll receive notifications from EE about your bills as they are pushed out differently to your device because it can not receive text messages.