topic Re: my number i cant active the sim Sorry, you can only associate a number fo in Archived Posts

my number i cant active the sim Sorry, you can only associate a number fo

mazizi538 — Fri, 04 Sep 2020 03:20:48 GMT

my number i cant active the sim

Sorry, you can only associate a number for an EE Consumer or Small Business plan.

If you're having trouble, call 150 from your EE phone. More ways to get in touch > this text error is coming again and again but im outside uk

Re: my number i cant active the sim Sorry, you can only associate a number fo

Leanne_T — Fri, 04 Sep 2020 08:42:08 GMT

Hi @mazizi538

Thanks for coming to the community.

Is your account pay as you go or pay monthly?

Is your number still active on EE?

Thanks 🙂

Leanne.

Re: my number i cant active the sim Sorry, you can only associate a number fo

mazizi538 — Fri, 04 Sep 2020 13:03:18 GMT

my account pay as you go

i have new number fist working normaly but yestrday the network has,been disabled and get me this msg in my EE

Re: my number i cant active the sim Sorry, you can only associate a number fo

Leanne_T — Fri, 04 Sep 2020 13:28:46 GMT

Hi @mazizi538

Thanks for coming back to me.

When did you last use the SIM for one of the below chargeable activities?

Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
Topping up your account.
Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity.

Leanne.

Re: my number i cant active the sim Sorry, you can only associate a number fo

mazizi538 — Fri, 04 Sep 2020 13:43:16 GMT

never because is new sim

Re: my number i cant active the sim Sorry, you can only associate a number fo

mazizi538 — Fri, 04 Sep 2020 13:45:35 GMT

did topping up my account had been activate or not

Re: my number i cant active the sim Sorry, you can only associate a number fo

Leanne_T — Fri, 04 Sep 2020 13:51:08 GMT

Hi @mazizi538

Thanks for the quick reply.

Have you used the SIM card to make a call, send a text or use data on the EE network in the UK?

Leanne.

Re: my number i cant active the sim Sorry, you can only associate a number fo

mazizi538 — Fri, 04 Sep 2020 13:52:35 GMT

thank you for reply again

i dont use the sim EE in uk never juste i used outside uk

Re: my number i cant active the sim Sorry, you can only associate a number fo

Leanne_T — Fri, 04 Sep 2020 14:06:43 GMT

Hi @mazizi538

The pay as you go SIM card would need to be used and activated on the EE network before this will work abroad.

I am sorry, we are unable to activate this outside of the UK.

Leanne.

Re: my number i cant active the sim Sorry, you can only associate a number fo

paatryk — Wed, 11 Nov 2020 23:49:13 GMT

Hi, So when I want to top up, and my number is refused to get registered, and I come to UK to visit - what do I do in order to register the phone in EE? (My number is not new.)

- do I visit the shop?

- what do I need to bring with me?

Please also advice on the terms and conditions of becoming/activating. My primary concern is: are there additional regular fees.

All the best,

Re: my number i cant active the sim Sorry, you can only associate a number fo

Christopher_G — Thu, 12 Nov 2020 08:17:17 GMT

Hi @paatryk

Welcome to the community.

Either pop into a store (when they're open), or call 150 from the SIM card, if you're able to.

You'll be able to register and top up the SIM card. Then you have to make a call or send a text message from the SIM card whilst in the UK. This activates it for international roaming.

Chris