topic Re: New phone and sim card in Archived Posts

New phone and sim card

KB65 — Tue, 10 Nov 2020 17:02:51 GMT

Hi,

I've just received a new phone which includes a sim card in the box. Do I need to use this SIM card or can I install my old SIM card as it fits and I'm wanting to keep the same number? I have moved from SIM only contract to a phone contract....does this make a difference. I'm just wondering if I need to register the new one?

Re: New phone and sim card

Christopher_G — Tue, 10 Nov 2020 18:39:55 GMT

Hi @KB65

Welcome to the community. 🙂

As you've upgraded, you can continue to use the old SIM.

Chris

Re: New phone and sim card

Chris_B — Tue, 10 Nov 2020 18:40:11 GMT

@KB65 If your old Sim fits in your new device you can use that only if you upgraded to a full contract though. If you didn’t upgrade but took out a new contract you’ll need to request your PAC code and move your number to a different network on PAYG to then request your pac code from that network to move it back to your new account.

Re: New phone and sim card

bristolian — Tue, 10 Nov 2020 18:40:11 GMT

Hi @KB65

EE often supply a replacement SIM with upgrade phones incase there's a problem with your existing SIM and, for whatever reason, you can't use it.

If your existing SIM works and fits in your new phone, then feel free to use it.