topic Re: How can a get a new SIM card as the old one is too big for my new mobile? in Archived Posts

How can a get a new SIM card as the old one is too big for my new mobile?

LouiseMC50 — Thu, 05 Nov 2020 12:08:02 GMT

Re: How can a get a new SIM card as the old one is too big for my new mobile?

Christopher_G — Thu, 05 Nov 2020 12:39:40 GMT

Hi @LouiseMC50

Welcome to the community.

You can order one through your My EE account.

Thanks

Chris

Re: How can a get a new SIM card as the old one is too big for my new mobile?

XRaySpeX — Thu, 05 Nov 2020 20:23:56 GMT

Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one.

Re: How can a get a new SIM card as the old one is too big for my new mobile?

peterman1 — Fri, 06 Nov 2020 15:07:39 GMT

Hi Chris. I've looked and looked for this option, but simply can't find how to order a smaller sim for a newer phone. Can you help me please, possibly even post a link for me. Thanks, PM

Re: How can a get a new SIM card as the old one is too big for my new mobile?

peterman1 — Fri, 06 Nov 2020 15:13:47 GMT

Oooooh! It was a link already, thanks Chris, I'm trying it now. Cheers!

Re: How can a get a new SIM card as the old one is too big for my new mobile?

peterman1 — Fri, 06 Nov 2020 16:46:27 GMT

Many thanks Chris, all sorted! What was extremely frustrating was that EE wanted a "Confirm Order" box pressing but without me knowing what kind of SIM Card they were going to send out to me. Only AFTER "Confirming" the order did it state I would be sent a "MULTI SIM" that would indeed fit any phone make or model.

It would've saved me over an hour of my time & more importantly the Advisors time when I eventually got through to EE.

PUT THAT INSTRUCTION/DESCRIPTION ON THE OTHER SIDE OF THE CONFIRMATION BUTTON EE!!! It's that simple.................

Cheers Chris, bless ya.