https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975110#M280966 <P>My new sim card keeps showing no service!</P> Thu, 05 Nov 2020 17:41:38 GMT Chong1 2020-11-05T17:41:38Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975110#M280966 <P>My new sim card keeps showing no service!</P> Thu, 05 Nov 2020 17:41:38 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975110#M280966 Chong1 2020-11-05T17:41:38Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975144#M280967 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1239200">@Chong1</a>&nbsp;</P> <P>&nbsp;</P> <P>What was the reason for having a new SIM?</P> <P>&nbsp;</P> <P>Have you checked the <A href="https://myaccount.ee.co.uk/networkchecker/checkservice" target="_blank" rel="noopener">service checker</A> for your area - is anything reported?</P> Thu, 05 Nov 2020 18:36:53 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975144#M280967 bristolian 2020-11-05T18:36:53Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975177#M280968 I bought a paym iPhone 12, and the courier sent me a cell phone card and<BR />cell phone. I put the cell phone card in the phone, but it still shows no<BR />service after a long time. Thu, 05 Nov 2020 19:38:23 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975177#M280968 Chong1 2020-11-05T19:38:23Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975183#M280970 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="B916E02F-D890-4E54-BB39-1D6DCB64FDF4.png" style="width: 1170px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/16072iDF889222B1A52264/image-size/large?v=v2&amp;px=999" role="button" title="B916E02F-D890-4E54-BB39-1D6DCB64FDF4.png" alt="B916E02F-D890-4E54-BB39-1D6DCB64FDF4.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">B916E02F-D890-4E54-BB39-1D6DCB64FDF4.png</span></span></P><P>&nbsp;</P> Thu, 05 Nov 2020 19:43:19 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975183#M280970 Chong1 2020-11-05T19:43:19Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975278#M280971 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1239200">@Chong1</a>.&nbsp;</P> <P>&nbsp;</P> <P>Was this an upgrade you completed?</P> <P>&nbsp;</P> <P>If yes, do you have your old EE SIM?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie.</P> Fri, 06 Nov 2020 07:43:30 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975278#M280971 Katie_J 2020-11-06T07:43:30Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975460#M280972 <P>I received my paym mobile phone and sim card yesterday, but after 24 hours, there is still no network service and don’t recognise this number.</P> Fri, 06 Nov 2020 13:11:25 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975460#M280972 Chong1 2020-11-06T13:11:25Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975501#M280973 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1239200">@Chong1</a></P> <P>&nbsp;</P> <P>Thanks for coming back to us.</P> <P>&nbsp;</P> <P>Do you have an EE account already?</P> <P>&nbsp;</P> <P>Is this an upgrade or a new EE contract?</P> <P>&nbsp;</P> <P>Also, where did you purchase the phone?</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Fri, 06 Nov 2020 14:05:28 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975501#M280973 Leanne_T 2020-11-06T14:05:28Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975510#M280974 This is the first time I use EE, and this SIM card was received with my<BR />mobile phone yesterday。<BR />from EE website . Fri, 06 Nov 2020 14:12:23 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975510#M280974 Chong1 2020-11-06T14:12:23Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975518#M280975 <P>Thanks for confirming <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1239200">@Chong1</a>.&nbsp;</P> <P>&nbsp;</P> <P>Have you been able to report this to our customer care team?</P> <P>&nbsp;</P> <P>Katie</P> Fri, 06 Nov 2020 14:20:25 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975518#M280975 Katie_J 2020-11-06T14:20:25Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975548#M280976 ok Fri, 06 Nov 2020 14:51:23 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975548#M280976 Chong1 2020-11-06T14:51:23Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975549#M280977 no. i don't have the old sim card. Fri, 06 Nov 2020 14:52:23 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975549#M280977 Chong1 2020-11-06T14:52:23Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975576#M280978 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1239200">@Chong1</a>,</P> <P>&nbsp;</P> <P>When did you receive your new phone?</P> <P>&nbsp;</P> <P>It can take up to 24 hours for your new SIM to activate.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Fri, 06 Nov 2020 15:27:32 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975576#M280978 James_B 2020-11-06T15:27:32Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975578#M280979 I received it yesterday and it has been more than 24 hours. Fri, 06 Nov 2020 15:29:23 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975578#M280979 Chong1 2020-11-06T15:29:23Z https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975579#M280980 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1239200">@Chong1</a>,</P> <P>&nbsp;</P> <P>In that case, please <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch with Customer Care</A> so a member of the team can check your new SIM is ready to use.</P> <P>&nbsp;</P> <P>They'll be happy to help.</P> <P>&nbsp;</P> <P>James</P> Fri, 06 Nov 2020 15:32:25 GMT https://community.ee.co.uk/t5/Archived-Posts/My-new-sim-card-keeps-showing-no-service/m-p/975579#M280980 James_B 2020-11-06T15:32:25Z