topic Number change in Archived Posts

Number change

Tommh — Wed, 04 Nov 2020 06:47:09 GMT

I have changed from pay as you go to pay monthly (on ee for both) and requested my number be changed, it’s been 4 days and it hasn’t... when will it happen? I can’t set up my phone until it does.

Re: Number change

Katie_B — Wed, 04 Nov 2020 09:10:40 GMT

Hello @Tommh.

Thanks for coming to the community.

How did you request this change?

Speak soon,

Katie.

Re: Number change

bristolian — Wed, 04 Nov 2020 09:24:18 GMT

@Tommh

Looks like @Katie_B beat me to it, but did you use the switch to pay monthly service, or another method?

Re: Number change

Tommh — Wed, 04 Nov 2020 11:26:23 GMT

Hi Katie,
When I ordered the new SIM card online it said to enter my old number in
the box if I want to keep it, which I did. But my SIM card came with a new
one which I assumed would update and change but so far it hasn’t.

Re: Number change

James_B — Wed, 04 Nov 2020 11:52:33 GMT

Hi @Tommh,

I'd recommend having a quick chat with our Customer Care Team via our get in touch page. (Just tap the 'Let's chat' tile)

They'll be able to check your number transfer has been requested.

Thanks

James

Re: Number change

XRaySpeX — Wed, 04 Nov 2020 16:52:13 GMT

When you ordered the new SIM it was asking you for a no. you wanted to port into EE from another network. It is not for an existing EE no. You will need to call CS to transfer your PAYG no. to your new contract SIM.