topic Re: Re: esim issue in Archived Posts

Re: esim issue

oliviaver — Wed, 04 Nov 2020 11:11:54 GMT

I'm trying to get my eSIM to work on my Google Pixel 3 but get the following EID

89049032000001000000021015957606

Subject Code : 8.1.1

Reason Code 3.8

@Andy_Bo Anyone could help as lines are busy?

Many thanks

Olivia

James_B — Wed, 04 Nov 2020 11:43:12 GMT

Welcome to the EE Community. 🙂

Thanks

James

oliviaver — Wed, 04 Nov 2020 12:16:23 GMT

Hi James

Thanks for your help

I have indeed to no success. Tried with and without the physical sim in,
neither worked.

Cheers
Olivia

James_B — Wed, 04 Nov 2020 12:20:46 GMT

Is your eSIM pack for a brand new line or are you performing a SIM swap?

Thanks

James

oliviaver — Wed, 04 Nov 2020 15:18:23 GMT

It's a sim swap

Cheers

Olivia

James_B — Wed, 04 Nov 2020 15:22:34 GMT

Have you completed your sim swap at myaccount.ee.co.uk/app/activate-sim?

Thanks

James