topic sim registration difficulties from Portugal! in Archived Posts

sim registration difficulties from Portugal!

Laze — Tue, 03 Nov 2020 17:26:20 GMT

I have received a new sim card, a family member registered the sim in the UK (with ee's advice) and sent it to Portugal, where i am. It is still not working and when i put it in my phone it says 'sim card not provisioned'. Very frustrating as it was registered in the UK

its very difficult for me to ring a UK number to try and sort this out. Is there any other way ee can help me? I have tried their facebook service but they say they cant access my account

Any help would be appreciated, thanks

Re: sim registration difficulties from Portugal!

XRaySpeX — Tue, 03 Nov 2020 17:33:18 GMT

A PAYG SIM won't work abroad unless it was 1st actually used for calls or texts in UK on EE's home network. Registering it does nowt to the SIM itself, just to the MyEE site. You can't use it until you return to UK.

Re: sim registration difficulties from Portugal!

Laze — Tue, 03 Nov 2020 17:53:10 GMT

ahh I see , thanks very much for this info. Actually its the second new sim card that has been sent out to me by on ee's own advice, Ive been without a uk sim for 5 months now which is super annoying!! So i guess the solution is to go through the whole process again and get a family member to make a call or text.

Thanks again for making this clear

Re: sim registration difficulties from Portugal!

XRaySpeX — Tue, 03 Nov 2020 18:48:14 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance.