topic Re: eSim in Archived Posts

eSim

Snuggles — Tue, 30 Jun 2020 20:10:52 GMT

Hi,

i have just ordered a eSim to be sent to me in place of my virtual sim. Obviously I am with EE.
when I get the eSim and scan the QR code, will my number still be the same ? Also is it like porting, will I need to wait for transfer ?

thanks in advance

Re: eSim

Profile closed — Tue, 30 Jun 2020 20:27:06 GMT

Hi @Snuggles

when you move to a esim you will keep the same number it can take up to 24 hours for the change to be completed but it is generally done much faster.

Thanks,

David.

Re: eSim

Snuggles — Tue, 30 Jun 2020 21:08:46 GMT

Hi David,

Thank you for that. Hopefully be sorted soon.
Thanks 👍

Helen Duncan-Wells

Re: eSim

Jon_K — Wed, 01 Jul 2020 07:28:09 GMT

Hi @Snuggles.

Have a read of our eSIM Help Page, which gives you lots of information on using an eSIM 🙂

Jon

Re: eSim

JoanneKeating — Mon, 02 Nov 2020 12:51:04 GMT

i have a new e SIM and scanned in yesterday, currently its saying no signal.....is this normal. I cant make calls.

Re: eSim

Christopher_G — Mon, 02 Nov 2020 12:55:42 GMT

Hi @JoanneKeating

Could you try restarting your device and let us know if it's working any better?

Chris