topic Re: Sim swap not working, in Archived Posts

Sim swap not working,

Valiow — Thu, 29 Oct 2020 13:21:22 GMT

Sim swap not working, sim in old 'phone has been deactivated but no service on new phone. It has been 2 days, help!!! New 'phone Redmi8

Re: Sim swap not working,

Chris_B — Thu, 29 Oct 2020 13:30:34 GMT

@Valiow Is your new phone a unlocked device?

Re: Sim swap not working,

Valiow — Thu, 29 Oct 2020 15:47:47 GMT

yes it is, status is showing disconnected

Re: Sim swap not working,

Alex_S — Thu, 29 Oct 2020 16:15:00 GMT

Hi @Valiow,

Does the new SIM card work in the old phone?

Can I ask why the SIM swap was done? Was it a new SIM card you got with an upgrade?

Alex 🙂

Re: Sim swap not working,

Valiow — Thu, 29 Oct 2020 16:32:57 GMT

Redmi8T new ‘phone (first iPhone), so had had to get new sim. Have done instructions given. Now have old ‘phone with invalid sim. New ‘phone shows sim registered but service status – Out of service and Mobile network state -Disconnected.

Sent from Mail for Windows 10

Re: Sim swap not working,

Alex_S — Thu, 29 Oct 2020 16:37:02 GMT

Hi @Valiow,

Thanks for coming back to me.

Does the Redmi 8T hold a Nano size SIM card? Is this a different size SIM to the iPhone you were using?

Where did you purchase the new phone? Is it unlocked to any network? Do you have another SIM card you can try in the new phone?

Alex 🙂

Re: Sim swap not working,

Valiow — Mon, 02 Nov 2020 00:39:16 GMT

Redmi –yes nano

Yes different size, old ‘phone – old flip ‘phone not iPhone

Purchased online, unlocked

No other SIM to try 😒

Hope you receive reply this time

Re: Sim swap not working,

Valiow — Mon, 02 Nov 2020 00:46:41 GMT

yes it is

Re: Sim swap not working,

Leanne_T — Mon, 02 Nov 2020 08:20:29 GMT

Morning @Valiow

Thanks for coming back to us.

If you go to Settings and Mobile Networks, can you select EE?

Thanks.

Leanne.

Re: Sim swap not working,

Valiow — Mon, 02 Nov 2020 10:18:27 GMT

Yes I can

Re: Sim swap not working,

Leanne_T — Mon, 02 Nov 2020 10:25:08 GMT

Hi @Valiow

Do you get signal if you select EE?

Leanne.

Re: Sim swap not working,

Valiow — Mon, 02 Nov 2020 10:33:57 GMT

yes can select EE

No signal

Re: Sim swap not working,

Leanne_T — Mon, 02 Nov 2020 10:50:22 GMT

Hi @Valiow

Thanks for the quick reply.

In this case, please give our Mobile Care team a call they can get this looked into, and check the SIM card has been registered for you 🙂

Thanks.

Leanne.