topic Re: New sim requested but unfortunately there has been a problem in Archived Posts

New sim requested but unfortunately there has been a problem

g8vbd — Sun, 01 Nov 2020 14:18:03 GMT

Hello,

I had ordered a new three in one sim card and had confirmation that it would be delivered within two days, however today I have received a text saying

'Thank you for requesting a new SIM. Unfortunately there has been a problem with the information you provided. Please call us on 150 from your EE device so that we can help. Thanks.'

Tried a few times phoning but seem to go round and round in circles, as the text does not state which department I need to speak to.

Any help would be appreciated.

Re: New sim requested but unfortunately there has been a problem

Profile closed — Sun, 01 Nov 2020 14:22:10 GMT

Hi @g8vbd

Welcome to the EE Community,

If you call freephone 0800 956 3146 it will put you straight through to a tech advisor.

Thanks,

David.

Re: New sim requested but unfortunately there has been a problem

g8vbd — Sun, 01 Nov 2020 14:52:13 GMT

David,

You are marvellous - have sorted out the problem!

Many thanks

Re: New sim requested but unfortunately there has been a problem

Profile closed — Sun, 01 Nov 2020 15:18:12 GMT

@g8vbd glad your all sorted if you need any further help in the future feel free to visit the community 🙂