topic New contract mobile but no SIM! in Archived Posts

New contract mobile but no SIM!

juicedrinker — Tue, 20 Oct 2020 13:55:00 GMT

Hello - help please,

My IPhone 5SE O2 (not in contract) developed a major fault so before it died completely (and having EE internet access already) I decided to order the 2020 IPhone SE and get an EE monthly contract. This was on Sunday and incredibly I received the phone on Monday!

It looks fantastic and I have managed to transfer / replicate everything with the bluetooth copy facility but cant use the phone as no SIM!

It said on the packing list there is a SIM but nothing in the package at all so I assumed it would be delivered later but nothing arrived today at all.

I tried to phone numerous contact numbers I found online but cant get to speak to anyone as do not have an EE mobile number to type in - so went round and round in circles on the call system.

Can anyone tell me when I might get the SIM as my current phone is extremely volatile and I need to have it working as my mum is very old, living alone and venerable.

Thank you, xxxxxxx xx xxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: New contract mobile but no SIM!

bristolian — Tue, 20 Oct 2020 14:27:46 GMT

Hi @juicedrinker

Sorry to hear about this, but unfortunately there is no account access via this public forum.

I'd recommend, if you're able, to call EE C/S from another phone and check what may have happened to your SIM. The contact us page lists alternate numbers, 0800 0798586 would be a free call from any UK phone.

Re: New contract mobile but no SIM!

Leanne_T — Tue, 20 Oct 2020 14:30:42 GMT

Hi @juicedrinker

Thanks for coming to the community.

The SIM should have been in the bag with your phone, if you give us a call on 0800 956 6000, you won't need an EE number.

The team will get you a SIM card sent out 🙂

Thanks.

Leanne.

Re: New contract mobile but no SIM!

juicedrinker — Tue, 20 Oct 2020 16:05:07 GMT

Hello Leanne,

Thank you for replying and offering me another phone number to call. I was in despair today as spent nearly an hour trying different numbers and not being able to speak to anyone as I have no EE mobile number! I've also realised that I have not had a welcome letter either. There was a single sheet advertising services but not an actual letter or anything like that!

Thanks again, Charlie

Re: New contract mobile but no SIM!

juicedrinker — Tue, 20 Oct 2020 16:07:47 GMT

Thank you for taking the time to reply regarding my issue with an alternative number to the ones that I had - much appreciated.