topic Re: SIM card missing in Archived Posts

SIM card missing

Frazza — Mon, 28 Sep 2020 15:59:39 GMT

I've just moved from O2 to EE. Received the iPhone but on the invoice it says I should have received a new SIM card and welcome letter. I haven't received the SIM or letter. Does it come separately? I can't call EE because my number hasn't been swapped over yet so they don't recognise my mobile number when I call.

Re: SIM card missing

Chris_B — Mon, 28 Sep 2020 18:19:37 GMT

@Frazza It should of come with the device. You can call but select a number that is not a option to select as this will put you though to customer services. It will be seen that your having difficulty’s.

Re: SIM card missing

juicedrinker — Tue, 20 Oct 2020 15:58:43 GMT

Good afternoon,

May I ask was this actually resolved for you as I have had exactly the same issue with my new contract mobile and am getting nowhere with their automated system that keeps demanding a phone number that I have not been given yet!