topic SIM card not delivered in Archived Posts

SIM card not delivered

DaphneD05 — Thu, 15 Oct 2020 17:39:37 GMT

Hi there,

I’ve ordered a SIM card on Saturday and still waiting.

I can’t track it as I haven’t gotten the tracking number for Royal Mail.

help anyone ?

Chris_B — Thu, 15 Oct 2020 18:33:44 GMT

@DaphneD05 EE don’t provide tacking for Royal Mail delivery’s and your sim will be sent out 2nd class and probably wasn’t posted till Monday.

James_B — Fri, 16 Oct 2020 07:25:06 GMT

Welcome to the EE Community. 🙂

Please allow 2-5 working days for your SIM to arrive.

Thanks

James

DaphneD05 — Sat, 17 Oct 2020 09:59:13 GMT

It’s been a week and still nothing...

Christopher_G — Sat, 17 Oct 2020 12:09:52 GMT

I'd recommend speaking to our Mobile Care team so they can find out what's happened to it, @DaphneD05.

Let us know how you get on.

Chris