topic Upgraded from a Huawei to an iPhone but... in Archived Posts

Upgraded from a Huawei to an iPhone but...

CJPhil — Thu, 15 Oct 2020 12:59:14 GMT

My wife upgraded from an old Huawei to a new iPhone staying with EE. There wasn't a new SIM card in the upgrade pack, so put old one in the new device. The old SIM appears to have stopped working now, about 2 weeks after new phone arrived. Would anyone have expected there to be a new SIM, as that is kind of what i was expecting?

Any help appreciated.

Re: Upgraded from a Huawei to an iPhone but...

Leanne_T — Thu, 15 Oct 2020 14:33:29 GMT

Hi there @CJPhil

Thanks for coming to the community.

If the SIM card is the same size, we won't always send a new SIM card.

Please get in touch with our Mobile Care team, they will be able to get a SIM sent out for your wife 🙂

Thanks.

Leanne.

Re: Upgraded from a Huawei to an iPhone but...

CJPhil — Thu, 15 Oct 2020 18:52:52 GMT

Thanks Leanne