topic Pay as you Go - new sim card in Archived Posts

Pay as you Go - new sim card

Addvis — Fri, 09 Oct 2020 12:30:20 GMT

I have purchased a new phone and require a micro SIM card for my same number - how do I order one from EE

Re: Pay as you Go - new sim card

bristolian — Fri, 09 Oct 2020 12:35:39 GMT

Hi @Addvis and welcome to the community

EE help page here explains the process for requesting a replacement SIM, and links to the online form to do so.

Re: Pay as you Go - new sim card

Addvis — Fri, 09 Oct 2020 12:40:58 GMT

Thank you very much Bristolian - have ordered. Addvis

Re: Pay as you Go - new sim card

Addvis — Fri, 09 Oct 2020 13:51:46 GMT

Hi Bristolian - have received a text from EE saying there has been a problem please contact them on 150 from the device -- daft no signal in the house so go outside ring 150 keep on telling me the balance which cuts off me dialling 1 to speak to them. They are useless.

Re: Pay as you Go - new sim card

Christopher_G — Fri, 09 Oct 2020 17:09:00 GMT

Hi @Addvis

Welcome to the commnuity.

Do you have the My EE app? if so, could you try calling through that?

There should be an option to click to call.

Chris