topic Re: New Sim card showing number not recognised in Archived Posts

New Sim card showing number not recognised

juliejules — Thu, 08 Oct 2020 18:49:30 GMT

Re: New Sim card showing number not recognised

juliejules — Thu, 08 Oct 2020 18:57:16 GMT

Got a replacement SIM card for new phone as the one in the old one was wrong size. Message shows that the number is unknown. Any idea how to resolve as I'm not sure whether I need to activated the new card which doesn't seem to work either

Re: New Sim card showing number not recognised

XRaySpeX — Thu, 08 Oct 2020 20:48:32 GMT

What is it that's saying "unknown number"? Often phone's own About Device reports this yet functionally it works in every way.

Can it make & receive calls & texts?

Re: New Sim card showing number not recognised

juliejules — Fri, 09 Oct 2020 07:38:51 GMT

Sadly not but thanks for the info. EE make it so hard to contact them other than on the phone that doesn't work!

Re: New Sim card showing number not recognised

bristolian — Fri, 09 Oct 2020 07:43:25 GMT

As per get in touch page, try calling 0800 0798586 or 07953 966250 from any working phone.