topic Re: Do I need a new sim? in Archived Posts

Do I need a new sim?

Loraine9 — Tue, 06 Oct 2020 15:36:51 GMT

I have had an iPhone XR for 16 months, all of a sudden my bars disparate for the signal strength. I have done a complete reset, erased my phone and reset it, but is still happening. EE say there is no fault in my area, Apple say that they couldn’t recognise the SIM when they tried the diagnostics and suggest I travel 45 miles to an Apple store to have a service at a very large cost!
when I reboot the signs l come back, but now doing this 10-12 times a day. I can’t make or receive calls but everything g else works fine.

is it the SIM or the phone?

Re: Do I need a new sim?

Christopher_G — Tue, 06 Oct 2020 16:09:10 GMT

Hi @Loraine9

Welcome to the community.

Are you able to try a different EE SIM in your phone? Or your SIM in a different EE/unlocked phone?

Chris

Re: Do I need a new sim?

Loraine9 — Wed, 07 Oct 2020 08:18:42 GMT

Thanks for the idea, have now found my daughters phone, abs as she is out for the day, have put my sim in there and am watching!

Re: Do I need a new sim?

Christopher_G — Wed, 07 Oct 2020 09:39:55 GMT

Brilliant, @Loraine9 🙂

Let us know what happens.

Chris