topic Re: Switching to EE PAC Form Error when Inputting the Correct EE Number in Archived Posts

Switching to EE PAC Form Error when Inputting the Correct EE Number

rhea30 — Wed, 30 Sep 2020 09:33:06 GMT

Hello,

I'm trying to give my PAC from my old network to EE PAC Form. I have inputted the correct EE number but it shows error message, so I can't continue.

Can anyone help, please?

Screenshot attached.

Thank you.

Re: Switching to EE PAC Form Error when Inputting the Correct EE Number

Chris_B — Wed, 30 Sep 2020 09:58:39 GMT

@rhea30 I would call customer services and give them your pac code if your having issues with the online form.

Re: Switching to EE PAC Form Error when Inputting the Correct EE Number

rhea30 — Wed, 30 Sep 2020 10:43:33 GMT

Thanks, @Chris_B . It's weird that somehow my EE profile has already updated with my old number that I wanted to keep, but it seems my old number is still using my old network. 🤔

Not sure if setting an appointment to the store would be good?

Re: Switching to EE PAC Form Error when Inputting the Correct EE Number

Leanne_T — Wed, 30 Sep 2020 13:08:27 GMT

Hi @rhea30

Thanks for coming to the community.

I would suggest giving our Mobile Care team a call on 150, they can get your number transfer set up for you.

If your number transfer is requested before 5.30pm on a working day, we will endeavour to have your number transferred the following working day.

If your request is made after 5.30pm, or made on a weekend or bank holiday, your number will take two working days to transfer.

Please allow time for us to complete your request. For example, if you submit your details at 5.25pm this may not allow us quite enough time to complete for the following working day.

If you have any questions let us know 🙂

Leanne.

Re: Switching to EE PAC Form Error when Inputting the Correct EE Number

rhea30 — Mon, 05 Oct 2020 09:00:20 GMT

Hi @Leanne_T ,

Thank you for your response. I went to EE store on Saturday and apparently they also experienced same error with me, so they suggested me to get a new SIM card, so I did. They entered the new SIM card number in PAC form and it works. They say the process should be completed by Monday or Tuesday, so I'm monitoring now if my EE number would change to my old number.

Regards,

Rhea

Re: Switching to EE PAC Form Error when Inputting the Correct EE Number

James_B — Mon, 05 Oct 2020 09:09:51 GMT

Sounds like it's all sorted @rhea30 🙂

Let us know if you have any issues.

James

Re: Switching to EE PAC Form Error when Inputting the Correct EE Number

rhea30 — Tue, 06 Oct 2020 15:22:25 GMT

Yes! And today I've received a text message that my old number transfer process has been completed!

Thanks everyone! 😊