topic Re: Porting your number page not working in Archived Posts

Porting your number page not working

ariusbb — Tue, 06 Oct 2020 06:12:20 GMT

Hi everyone,

trying to use the form at:

https://myaccount.ee.co.uk/app/keeping-your-number

I enter PAC, it moves to the next step I enter my old mobile number (from 3) and I click next.

The form though says I'm not entering the EE number correctly (I'm not actually entering the number it comes from the my EE account). I tried another number still no-go.

I tried Chrome and Internet Explorer.

Anyone else facing the same issue?

Re: Porting your number page not working

Chris_B — Tue, 06 Oct 2020 07:19:02 GMT

@ariusbb Give customer services a call and they’ll do this for you.

Re: Porting your number page not working

ariusbb — Tue, 06 Oct 2020 07:23:39 GMT

I know they will do it for me over the phone.

Will anyone fix the web form for other customers though?

Re: Porting your number page not working

Katie_B — Tue, 06 Oct 2020 09:12:56 GMT

Hello @ariusbb.

Thanks for flagging this with us.

I will feed this back to the relevant team.

Have a great day,

Katie 🙂