topic Re: Sim not provisioned in Archived Posts

Sim not provisioned

bl88 — Mon, 05 Oct 2020 12:15:39 GMT

Bought a new phone and activated my sim. Smashed the screen and put sim in my old handset, while waiting for phone to be fixed. New phone is fixed, but I've tried putting sim card back in and it's saying it is not provisioned. Not sure how to activate it, or what to do, as on EE you seem to need the old sim to activate yhe new one, but i don't have the old sim from my previous handset anymore. Can someone please help?

Re: Sim not provisioned

Leanne_T — Mon, 05 Oct 2020 12:50:32 GMT

Hi @bl88

Thanks for coming to the community.

Does the SIM card work in your old phone?

Did you send this to EE to get repaired?

Thanks 🙂

Leanne.

Re: Sim not provisioned

bl88 — Mon, 05 Oct 2020 13:21:38 GMT

Hi yeah sorry, shortly after posting this I fixed it. Just needed to
restart my phone and it's worked!

Thanks for replying though 🙂

Re: Sim not provisioned

Leanne_T — Mon, 05 Oct 2020 13:49:23 GMT

No problem @bl88

Thanks for coming back and letting me know 🙂

Glad to hear this is now working for you.

Leanne.