topic Re: SIM not provisioned in Archived Posts

SIM not provisioned

oliver_h — Tue, 29 Sep 2020 10:49:00 GMT

Hi, I have upgraded my phone recently. I have moved my PAYG sim to my new Samsung phone. When I turn my phone on i get SIM Not provisioned. I can not text 150 because it says no network coverage.

How can I activate my SIM so I can receive calls and texts.

Re: SIM not provisioned

Leanne_T — Tue, 29 Sep 2020 12:24:08 GMT

Hi @oliver_h

Thanks for coming to the community.

Have you upgraded to a pay monthly account or have you upgraded your pay as you go account?

Did you get a new SIM card with your new phone?

Speak soon 🙂

Leanne.

Re: SIM not provisioned

oliver_h — Tue, 29 Sep 2020 13:10:50 GMT

Hi No, no change what so ever.

I was given a handset and just put the SIM in thats it

Re: SIM not provisioned

Leanne_T — Tue, 29 Sep 2020 13:30:08 GMT

Thanks @oliver_h

Is the Samsung an EE phone or is this unlocked?

Does your SIM work in your old phone?

Leanne.

Re: SIM not provisioned

oliver_h — Tue, 29 Sep 2020 13:56:25 GMT

I think its an EE phone, I dont have my old phone anymore.

Re: SIM not provisioned

Leanne_T — Tue, 29 Sep 2020 13:58:44 GMT

Hi @oliver_h

When was the last time you used the EE SIM card for one of the below chargeable activities?

Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
Topping up your account.
Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity.

Thanks 🙂

Leanne.