topic Sim only in Archived Posts

Sim only

Mollydolly92 — Thu, 24 Sep 2020 16:28:55 GMT

So I’m a little confused or this could be very simple. I’ve asked for a sim only plan now. Got my new sim but it comes with a new number. Do I have use the new number. I’ve been with EE for 10 years.

Re: Sim only

Chris_B — Thu, 24 Sep 2020 17:02:36 GMT

@Mollydolly92 Did you upgrade or take out a new contract? If you upgraded just use your old sim. You don’t need a new sim but EE sometimes sends you one.

Re: Sim only

Leanne_T — Fri, 25 Sep 2020 08:07:27 GMT

Hi @Mollydolly92

Thanks for coming to the community.

Did you upgrade or select a new SIM Only contract?

If you log into your My EE account, and select Menu do you have two numbers showing?

Speak soon 🙂

Leanne.

Re: Sim only

Mollydolly92 — Fri, 25 Sep 2020 08:40:48 GMT

it looks like they have had added an extra line to my account. So instead of an upgraded I got an extra line.

Re: Sim only

Leanne_T — Fri, 25 Sep 2020 08:49:52 GMT

Hi @Mollydolly92

Where did you order the SIM Only plan?

Thanks.

Leanne.