topic Re: Account closed in Archived Posts

Account closed

Adham_attar — Thu, 24 Sep 2020 04:13:24 GMT

Hello !

a month ago i have requested to switch from PAYM to PAYG , today i found out that my account was closed although i have paid all my bills. I cant use my number and it is very important for me to keep that number. What to do?

Re: Account closed

BrendonH — Thu, 24 Sep 2020 05:25:48 GMT

Call EE and ask what has happened.

Re: Account closed

James_B — Thu, 24 Sep 2020 08:39:40 GMT

Hi @Adham_attar,

Welcome to the EE Community. 🙂

Was it just your My EE account that was closed?

Is your phone still working?

Are you in the UK?

Thanks

James

Re: Account closed

Adham_attar — Thu, 24 Sep 2020 08:58:59 GMT

Hello,

i have resolved the issue through CS. i panicked because I thought my number was gone forever as my sim was not working anymore.

i am currently abroad so the sim wasn’t able to activate on pay as you go. I had to switch back to Pay monthly in order to get my sim back working and that solved my problem.

Thank you !

Re: Account closed

James_B — Thu, 24 Sep 2020 09:08:37 GMT

Glad you got it sorted @Adham_attar

Thanks for letting us know. 🙂

James