topic Re: Annoying sim card alert message in Archived Posts

Annoying sim card alert message

Tabbo — Sun, 06 Sep 2020 08:38:34 GMT

Every so often: at least twice a day; (sometimes a dozen times in one hour) I get an alert message telling me the sim card isn't working and I'll be unable to use my phone or connect to networks ... even though my phone continues to work as it should. It's really ('really') irritating.

Re: Annoying sim card alert message

Northerner — Sun, 06 Sep 2020 08:54:13 GMT

Hi @Tabbo

Visit an EE store and pick up a new SIM free. They will sort out transfering your number across. Or order online (if you order online your existing SIM will stop working when your new one is sent).

If this message then keeps appearing you know the issue is your phone/phone software.

Thanks

Re: Annoying sim card alert message

Chris_B — Sun, 06 Sep 2020 08:56:39 GMT

@Tabbo Your getting that message because your sim is losing network connection every so often and just because it’s working when you look at it after this doesn’t mean it’s ok. Try cleaning the sim with a damp cloth and make sure it’s dry before you place it back in the device, if you still have this issue after this your next option is to request a replacement SIM card and you can do that just HERE

Re: Annoying sim card alert message

Tabbo — Sun, 06 Sep 2020 09:04:58 GMT

Thanks ... cleaned the card & replaced it. I'll see how that goes before getting a new sim👍

Re: Annoying sim card alert message

Tabbo — Wed, 09 Sep 2020 07:05:37 GMT

Cleaned the sim card but problem continued. Took my phone to EE Shop (Blackpool) yesterday where the very helpful staff ran a diagnostic to check my phone was working ok: then replaced the sim card. Alas: the same problem is still happening. Will have to recontact the shop again when they open today.

Re: Annoying sim card alert message

James_B — Wed, 09 Sep 2020 07:22:11 GMT

Hi @Tabbo,

As the issue has persisted after changing your SIM, it must be a problem with your phone or your local network.

What is the exact error message you see?

Does the Network Status Checker show any problems in your area?

James

Re: Annoying sim card alert message

Tabbo — Wed, 09 Sep 2020 07:38:17 GMT

Just an alert message telling me there is no sim card and I won't be able to make calls or connect to networks.

Re: Annoying sim card alert message

James_B — Wed, 09 Sep 2020 07:46:04 GMT

Hi @Tabbo,

Please get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

They'll be happy to help.

James

Re: Annoying sim card alert message

Tabbo — Wed, 09 Sep 2020 07:53:29 GMT

Thanks ... Will that need to be by phone because: due to the Covid situation; getting to speak with someone can me a nightmare. That was in fact my 1st attempt at a resolution but - because of how difficult it was: I registered on this forum. So it sort of feels like I've gone full circle. But: I'll give it a try.

Re: Annoying sim card alert message

James_B — Wed, 09 Sep 2020 07:57:57 GMT

Hi @Tabbo,

If you are a pay monthly customer you can also use the live chat service on the get in touch page.

Hope this helps.

James

Re: Annoying sim card alert message

Tabbo — Sat, 19 Sep 2020 15:15:11 GMT

Can't begin to describe how frustated I feel. Followed all the DIY advice here to resolve the problem - nothing worked! ... Took phone to EE shop Blackpool who ran a diagnostic couldn't find a fault so replaced the sim card - didn't work! ... Spent over an hour on-line with technical help - didn't work! ... Advised to go back to EE Blacpool shop who said all they can do is send it off for repair: but wouldn't provide a replacement, even though the repair is likely to take 'up to two weeks'! ... And (to top it al off) when I expressed how unsatisfactory it is, and how: if I cancelled my contract with EE, any new provider would have a phone with me the next day; they virtually said "You can't do that! You're locked into your contract for the next 18 months!!!" (Not 'we don't want to loose you' - Not 'we value your custom' ... Just a rather smug 'try it! It'll cost you!" 🤬

Re: Annoying sim card alert message

Tabbo — Wed, 23 Sep 2020 12:40:41 GMT

Happy to report that EE have now resolved my complaint satisfactorily - very pleasant and helpful staff from their complaints team sorted it very quickly ... I was quick enough to complain - so I should be equally prompt in thanking EE.

Re: Annoying sim card alert message

Leanne_T — Wed, 23 Sep 2020 12:56:38 GMT

Hi @Tabbo

Thank you for coming back and letting us know your complaint has been resolved.

Take care 🙂

Leanne.