topic Re: Switching numbers issues in Archived Posts

Switching numbers issues

liudmila95 — Mon, 21 Sep 2020 12:03:27 GMT

Hi everyone

So i got my PAC code from my old 3 PAYG sim card and entered it to switch numbers. Today I received the text from EE saying the switching has been completed. However when you call the number (old 3 number on new sim) it goes directly to EE voicemail. We have signal here all ok.

I have looked through the settings, I'm not sure what else I can do. It's a Samsung Galaxy A51 dual sim phone.

Any advise would be appreciated.

Thank you

Re: Switching numbers issues

Katie_B — Mon, 21 Sep 2020 14:40:14 GMT

Hello @liudmila95.

Welcome to the EE Community.

When you make a call does it show up on the other person's phone the number which you ported over?

Katie 🙂

Re: Switching numbers issues

bristolian — Mon, 21 Sep 2020 14:44:17 GMT

Which day did you port in?

This behaviour is potentially normal for the day of transfer, but should resolve by the evening of that day.

Have you restarted your phone?

Re: Switching numbers issues

liudmila95 — Mon, 21 Sep 2020 15:02:23 GMT

Hi Katie

The phone calls don't go through. The person that calls the new number (new transferred 3 network number) cant get through and it goes straight to EE voicemail. Which shows that the number has been switched but there is a problem with calls.

I wonder if this helps, we are currently in Spain and roaming is on.

Thank you

Liudmila

Re: Switching numbers issues

liudmila95 — Mon, 21 Sep 2020 15:05:18 GMT

We did it last Thursday and today we received an SMS confirming the process is complete, however the calls don't work, you cant call from the sim and no one can call the new number (3 network old number), it goes straight to voice mail.

We also restarted the phone many time and even tried different device

Re: Switching numbers issues

Schockwave — Mon, 21 Sep 2020 15:49:00 GMT

@liudmila95 , you may want to take a look here to make sure roaming is set up correctly as well:

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/915608

Re: Switching numbers issues

bristolian — Mon, 21 Sep 2020 16:20:53 GMT

Is your phone able to connect to a mobile network wherever you are?

That will potentially be at the root of your issues. No mobile network equals no calls, texts or mobile data. Resolve that issue, and at the very least you can make & receive calls.

Porting may already be resolved and you don't realise it, or it may be separate issue.

Re: Switching numbers issues

liudmila95 — Mon, 21 Sep 2020 18:27:17 GMT

I have checked it and its set up correctly, thank you 🙂

Re: Switching numbers issues

liudmila95 — Mon, 21 Sep 2020 18:32:57 GMT

The phone itself connects to networks fine.

I have made sure the APN settings are correct for the network.

We receive text messages from abroad and Spain fine. They come through no problem, its the phone calls thats the problem

I have looked through the call settings on the phone to see if anything stops the calls but its all fine

I have been at it all day today and I'm getting nowhere

Thanks for all the advise guys

Re: Switching numbers issues

bristolian — Mon, 21 Sep 2020 18:38:50 GMT

In that case, your port-in is at least one working day late and isn't complete.

You'll need to call EE C/S to progress it, they will have access to your account and can check if there are any outstanding issues. Calling them from within the EU is free - see calling EE from abroad