topic Re: Moving to pay-monthly from pay-as-you-go in Archived Posts

Moving to pay-monthly from pay-as-you-go

Wouter — Sat, 19 Sep 2020 10:54:21 GMT

I'm trying to move to pay-monthly sim-only contract. I am already using an EE pay-as-you-go sim.

The solution in this post https://community.ee.co.uk/t5/SIM-cards/Changing-from-pay-as-you-go-to-contract-SIM/m-p/910536?nobounce=true just tells me I'm not eligible for a discount and then sends me to the shop.

In the shop page there's a field for entering a PAC but I'm already with EE. Will that send me a new sim with a new number? I want to keep my number, and sim, just switch to a contract.

Thanks

Re: Moving to pay-monthly from pay-as-you-go

Chris_B — Sat, 19 Sep 2020 10:57:36 GMT

@Wouter The easiest way to sort this is to call customer services and your current sim will then become your sim only contract sim. You might even be offered a better deal as not all tariffs are advertised.

Re: Moving to pay-monthly from pay-as-you-go

XRaySpeX — Sat, 19 Sep 2020 12:19:07 GMT

The PAC field is only for coming from outside EE. PACs can't be used within the same network.