topic Re: Transferring number to ee in Archived Posts

Transferring number to ee

T_S1 — Wed, 16 Sep 2020 15:08:54 GMT

I used the pac code to transfer my daughters number from 3 to ee. If she calls me her old number shows up (the one we wanted to keep from 3) but if she sends a text it says it from the new number. Why is this?

Re: Transferring number to ee

bristolian — Wed, 16 Sep 2020 15:32:10 GMT

Hi @T_S1

When did you give EE your PAC - which day?

The porting process can take upto the end of the following working day after you submitted it.

If this time has not yet expired, then "split port" behaviour such as this is normal. If it's happening beyond this time, and a phone restart hasn't resolved it, then you are recommended to call EE C/S on 150 and they can check if the port has completed.

Re: Transferring number to ee

T_S1 — Wed, 16 Sep 2020 15:35:55 GMT

I gave them the pac code on Saturday 12th, we recieved the sim yesterday. Should i wait another day or so to see if transfers fully or should it have done it by now?

Re: Transferring number to ee

bristolian — Wed, 16 Sep 2020 15:47:49 GMT

A PAC submitted on Saturday 12th wouldn't have been actioned until Monday 14th, and the port should have completed by end of Tuesday 15th. See how long to transfer my number

Personally, I'd query it now. You're nigh-on a clear day late.

Re: Transferring number to ee

T_S1 — Wed, 16 Sep 2020 19:01:23 GMT

Thank you 🙂