topic Re: eSim - Activated eSim but deleted it by mistake. in Archived Posts

eSim - Activated eSim but deleted it by mistake.

littlemonsterfr — Wed, 16 Sep 2020 08:31:43 GMT

Hi,

I am facing a very annoying issue that I created on my own. I received an eSim that I added. I started the procedure to activate it which disable the physical sim. However I removed the eSim by mistake before it got activated. I am now having a disabled physical sim card without any mobile network and of course no esim either. I have ordered a new eSim but I am worried I won't be able to activate it without access to the mobile network.

Can anyone confirm or tell me I am wrong ?

Many thanks !
Damien

Re: eSim - Activated eSim but deleted it by mistake.

James_B — Wed, 16 Sep 2020 11:13:37 GMT

Hi @littlemonsterfr,

You'll just need to call Customer Care to complete your SIM swap when your new eSIM pack arrives.

Thanks

James

Re: eSim - Activated eSim but deleted it by mistake.

littlemonsterfr — Wed, 16 Sep 2020 11:18:17 GMT

Hi @James_B

Thank you for your answer.

I unfortunately cannot make any phone call because my physical sim has been deactivated in the process.

Thanks,

Damien

Re: eSim - Activated eSim but deleted it by mistake.

James_B — Wed, 16 Sep 2020 11:21:54 GMT

Hi @littlemonsterfr,

You can call our Customer Care Team from any phone or chat online via our get in touch page.

Thanks

James