topic Network not working in Archived Posts

Network not working

NunoS — Mon, 14 Sep 2020 19:23:15 GMT

Hi,

just change my ee pack from a plan to pay as you go. Can’t make any calls, send messages or use data. I have credit and the account says I need to send a text, call or use data to activate the pack, but can’t do any of these things.

need help urgently.

Re: Network not working

Katie_B — Tue, 15 Sep 2020 07:36:13 GMT

Hello @NunoS.

Welcome to the EE Community.

Are you currently in the UK?

What phone are you using?

Did you move from pay monthly to pay as you go?

Speak soon,

Katie.

Re: Network not working

NunoS — Tue, 15 Sep 2020 08:57:33 GMT

Hi Katie,

Thanks for your reply.

I'm currently abroad, in Portugal, and I'm using an IPhone 7. I confirm I moved from pay monthly to pay as you go.

Thnaks.

Re: Network not working

Katie_B — Tue, 15 Sep 2020 09:07:57 GMT

Thanks for getting back to me @NunoS.

When you moved to pay as you go were you in Portugal?

Katie.

Re: Network not working

bristolian — Tue, 15 Sep 2020 09:12:30 GMT

@NunoS

PAYG SIMs, before they will work, need to be activated on EE's UK network first.

If you've not done this, then I'm afraid the solution is to do so. The SIM won't work until it is registered in the UK first.