topic Re: SIM card in Archived Posts

SIM card

Jak4 — Sun, 13 Sep 2020 21:51:28 GMT

Hi. I’ve just received a new phone and new SIM card. Before I activated and received a code for the sim I deleted all settings from my old phone. I now can’t receive the code I need as it has to be sent to the old phone. Is there another way of receiving the code? Thanks.

Re: SIM card

Chris_B — Mon, 14 Sep 2020 05:48:02 GMT

@Jak4 Your old device will still work and your settings on the device will not stop a text coming through to that device. You can just put your old sim in your new device if it fits and use that instead of the new sim.

Re: SIM card

Jak4 — Mon, 14 Sep 2020 07:26:07 GMT

Thanks Chris. Regarding the old phone, I deleted all settings and content. It’s therefore back to how it was when it was first purchased.

Re: SIM card

James_B — Mon, 14 Sep 2020 10:51:22 GMT

Hi @Jak4,

Welcome to the EE Community. 🙂

Did you upgrade?

If you did, you can continue to use your old SIM. If your old SIM doesn't fit your new phone, you can either setup your old phone to receive the code, or get in touch with Customer Care to activate it.

Hope this helps.

James

Re: SIM card

Jak4 — Mon, 14 Sep 2020 11:03:05 GMT

Thanks James, I’ve contacted Customer Care and they very efficiently dealt with my query. They also confirmed what both you and the previous reply said about using the old SIM card. Cheers.

Re: SIM card

James_B — Mon, 14 Sep 2020 11:10:04 GMT

That's great @Jak4

Thanks for letting us know. 🙂

James