topic PAYG keeping my number in Archived Posts

PAYG keeping my number

l0obyl0o — Tue, 08 Sep 2020 20:05:21 GMT

Hi , just bought a new phone with EE PAYG sim . I am already with EE on a PAYG sim how do i go about changing existing number and remaining credit over to new sim as there wasn't an option to do this while making the purchase , The part about Pac code specified that it only applied to new customers from different providers . Any ideas?

Re: PAYG keeping my number

bristolian — Tue, 08 Sep 2020 21:12:28 GMT

Hi @l0obyl0o

If your existing SIM will fit in your new phone, then just do that. The SIM holds your number and credit, so treat the new SIM as spare and continue using your existing one.

Re: PAYG keeping my number

XRaySpeX — Tue, 08 Sep 2020 22:50:20 GMT

EE PAYG credit is not transferable nor refundable. So either you:

Use the new SIM & lose your existing credit, OR
Use your existing SIM & throw away the credit that came with the new SIM.

Re: PAYG keeping my number

l0obyl0o — Sun, 13 Sep 2020 16:54:48 GMT

Than you for your help

Re: PAYG keeping my number

XRaySpeX — Sun, 13 Sep 2020 19:00:10 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance.