topic Re: Change talk plan to higher one in Archived Posts

Change talk plan to higher one

Bigbadnev — Thu, 10 Sep 2020 19:33:54 GMT

New to EE today Thursday want to change talk plan to a higher on. 150 goes around and around any one got correct options.

Neville

Re: Change talk plan to higher one

Chris_B — Thu, 10 Sep 2020 19:43:12 GMT

@Bigbadnev I assume this is a PAYG, to change the pack you can text STOP PACK to 150 then select the one you want. if you want the new one to start straight the way you just next NOW to 150. You might be better of waiting till you’ve used up your current allowance first thought. Please have a read of THIS

Re: Change talk plan to higher one

Jon_K — Fri, 11 Sep 2020 07:52:03 GMT

Hi @Bigbadnev.

Welcome to the community.

Are you a pay monthly or pay as you go user?

Jon

Re: Change talk plan to higher one

Bigbadnev — Fri, 11 Sep 2020 08:15:29 GMT

Hi 24 Month Sim only plan want to change talk plan, unable to get correct options on 150, keep going around and around

Neville

Re: Change talk plan to higher one

Jon_K — Fri, 11 Sep 2020 09:21:33 GMT

Thanks @Bigbadnev.

If you can call 150 and follow the options to get to our billing team, they will be able to help you with this.

Jon

Re: Change talk plan to higher one

Bigbadnev — Fri, 11 Sep 2020 10:46:39 GMT

Hi thanks for your help, the 24 month sim card was new 6th Sep, unable to change talk plan, so cancelled within 14 days and they are going to send out new sim with new talk plan, long winded be got there in the end

neville

Re: Change talk plan to higher one

Jon_K — Fri, 11 Sep 2020 10:59:55 GMT

Thanks for letting us know you got sorted, @Bigbadnev.

Jon