topic Re: Transfer number form filled in but no confirmation in Archived Posts

Transfer number form filled in but no confirmation

LisaP92 — Fri, 28 Aug 2020 07:33:36 GMT

Hi,

I filled out a form to transfer my old number to EE with the PAC code etc. I definitely completed the form as I got a message on screen telling me it was complete and that I would receive a confirmation email. However I haven’t received an email- should I complete the form again?

thanks,

lisa

Re: Transfer number form filled in but no confirmation

Fatboy71 — Fri, 28 Aug 2020 07:42:55 GMT

I would not complete the form again.

Usually you get a couple of texts. The first is to let you know when the transfer has started.

And the second is to let you know when it has finished.

Bear in mind that with the bank holiday, it will probably be Tuesday at the earliest that the number transfer will happen.

Re: Transfer number form filled in but no confirmation

Padwar79 — Thu, 10 Sep 2020 21:38:05 GMT

Did it actually happen as the same has happened to me?!

Re: Transfer number form filled in but no confirmation

Jon_K — Fri, 11 Sep 2020 07:09:53 GMT

Hi @Padwar79.

Welcome to the community.

When did you complete the form?

If you'd like to check the current status of your port, our Customer Care team will be able to access your account and help you with this.

Jon

Re: Transfer number form filled in but no confirmation

Padwar79 — Fri, 11 Sep 2020 09:18:44 GMT

Everything is good, it transfered today 11.09.20 😀

Re: Transfer number form filled in but no confirmation

Jon_K — Fri, 11 Sep 2020 09:22:14 GMT

That's great, thanks for letting us know, @Padwar79 🙂