https://community.ee.co.uk/t5/Archived-Posts/Disabled-user-advice-please/m-p/954490#M280058 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1047588">@PhilBUK</a>&nbsp; &nbsp;The best way to sort this would be to call customer services and tell them what you want. &nbsp;You don’t need a new sim as your current sim can be used, &nbsp;you’ll need to setup a DD to pay for the flex tariff though. &nbsp;</P> Wed, 09 Sep 2020 12:25:10 GMT Chris_B 2020-09-09T12:25:10Z https://community.ee.co.uk/t5/Archived-Posts/Disabled-user-advice-please/m-p/954475#M280057 <P>Hi, I am a disabled EE customer and already have a phone sim and number on pay as you go, my partner has always sorted my phone and finances but due to £13,000.00 going missing I am taking full control of my life and finances, I dont use the phone a lot but like to have it for emergancies and emails, since being put on pay as you go "not by choice" I barely get a signal so intend to upgrade, I like the look of the £10 flex package but would rather keep my EE sim and phone number is this possible as it says "order your free sim here" on the flex package page?</P> Wed, 09 Sep 2020 11:52:15 GMT https://community.ee.co.uk/t5/Archived-Posts/Disabled-user-advice-please/m-p/954475#M280057 PhilBUK 2020-09-09T11:52:15Z https://community.ee.co.uk/t5/Archived-Posts/Disabled-user-advice-please/m-p/954490#M280058 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1047588">@PhilBUK</a>&nbsp; &nbsp;The best way to sort this would be to call customer services and tell them what you want. &nbsp;You don’t need a new sim as your current sim can be used, &nbsp;you’ll need to setup a DD to pay for the flex tariff though. &nbsp;</P> Wed, 09 Sep 2020 12:25:10 GMT https://community.ee.co.uk/t5/Archived-Posts/Disabled-user-advice-please/m-p/954490#M280058 Chris_B 2020-09-09T12:25:10Z