topic Re: EE Multi SIM - terms, and what is included. in Archived Posts

EE Multi SIM - terms, and what is included.

PaulSD — Mon, 07 Sep 2020 17:35:59 GMT

I am trying to switch from O2 to EE using the EE Multi SIM deal, but during the process, there is no information about charges for services such as;

Roaming (calls and data) in Europe

MMS message costs (NOT pictures or emojis - just long texts over 160 characters)

Tethering

Without knowing, how am I to decide to go ahead?

Please let me know how to access this information. I'm eager to make the switch!

Thanks

Re: EE Multi SIM - terms, and what is included.

XRaySpeX — Mon, 07 Sep 2020 19:01:46 GMT

PAYG or contract?

What's "Multi-SIM"?

Look in View price plans for EE mobile services

Re: EE Multi SIM - terms, and what is included.

PaulSD — Mon, 07 Sep 2020 22:37:49 GMT

Multi Sim is the name of the monthly contract being offered by EE. There is no reference to the same contract anywhere on the site. I really need someone at EE to tell me the terms of the contract and answer the questions I posted.

Below is what I cut from the proposal.

EE Multi SIMYour new plan

SIM Plan 10GB

Re: EE Multi SIM - terms, and what is included.

XRaySpeX — Mon, 07 Sep 2020 23:48:50 GMT

I think it just means you've been sent a SIM containing all 3 sizes of sIM & you press out the size you need. All EE SIMs start off this way. Beyond that it is just a normal 10GB data SIM-Only plan.

Re: EE Multi SIM - terms, and what is included.

PaulSD — Tue, 08 Sep 2020 18:16:57 GMT

I still can' find answers to two key questions

1. Is tethering OK.

2. Are SMS messages longer than 160 characters chargeable?

Once I know this I can switch.

Can anyone confirm?

Re: EE Multi SIM - terms, and what is included.

PaulSD — Tue, 08 Sep 2020 18:28:44 GMT

Question regarding long messages refers to text only, no picture or emoji content.

The phone is Pixel XL.

Re: EE Multi SIM - terms, and what is included.

XRaySpeX — Tue, 08 Sep 2020 18:45:34 GMT

Yes.
SMS > 160 chars are sent as multiple SMS & are charged accordingly.

Re: EE Multi SIM - terms, and what is included.

chistery — Tue, 08 Sep 2020 18:53:50 GMT

Pricing can be found in the latest T&Cs, here.

Some phones convert longer texts to MMS but that's a phone setting. If it does you get charged.

You can find roaming costs here: https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs