topic Re: simcard pprovisioned in Archived Posts

simcard pprovisioned

joseanella — Tue, 08 Sep 2020 12:07:38 GMT

I have had no problems with my sim for the many years I have had this number. I got a new phone with 2 sim capacity and I even managed to use it but now I am being told my sim is provisioned. Please me me know how to fix this problem.

Re: simcard pprovisioned

Leanne_T — Tue, 08 Sep 2020 13:54:48 GMT

Hi @joseanella

Thanks for coming to the community.

What phone are you using?

Have you tried your SIM card in another phone to see if you get the same message?

Thanks 🙂

Leanne.

Re: simcard pprovisioned

joseanella — Tue, 08 Sep 2020 14:25:17 GMT

I used it in a samsung s10 and I was getting no calls coming through and so I tried it in a my galaxy A5 and got the message. This explained why I wasn't getting any calls. It worked fine in both phones in the past

Re: simcard pprovisioned

Leanne_T — Tue, 08 Sep 2020 14:45:26 GMT

Hi @joseanella

Thanks for trying this.

Did you receive a new SIM card for your phone?

If so, are you using the old or new SIM?

Leanne 🙂

Re: simcard pprovisioned

joseanella — Tue, 08 Sep 2020 15:05:55 GMT

Hello,

It is relatively new as I switched from Tmobile to EE and I don't have the old one anymore. I did the switch in march of this year or earlier but I have used it fine in the past. Also is there an easier way to communicate like a chat rather than waiting to receive your reply by mail and then logging unto your site to reply?

Re: simcard pprovisioned

Leanne_T — Tue, 08 Sep 2020 15:17:58 GMT

Hi @joseanella

Thanks for coming back to me.

We have no account access on the community, if you get in touch with our Mobile Care team they will be able to help you with your SIM card.

Let me know how you get on 🙂

Leanne.