topic Re: Nokia C2 and new sim in Archived Posts

Nokia C2 and new sim

Jay40 — Fri, 04 Sep 2020 20:54:33 GMT

I have a Nokia C2, and have just arranged a new contract. A new sim has been received, but it won't work. Phone doesn't even switch on properly, doesn't find network, in fact screen lights then goes off, no words, no pictures, absolutely nothing. Put the old sim back in - works fine.

What do I do now?

Re: Nokia C2 and new sim

XRaySpeX — Fri, 04 Sep 2020 20:57:18 GMT

Use the old SIM as it fits & works.

Re: Nokia C2 and new sim

Jay40 — Fri, 04 Sep 2020 21:22:51 GMT

It fits and works, but the point of the new contract is to give me free calls/texts, the old one charges for everything, so EE said don't use.

Re: Nokia C2 and new sim

XRaySpeX — Fri, 04 Sep 2020 21:31:27 GMT

Didn't you upgrade your old contract to the new, thus keeping your mobile no? In which case it's just an administrative plan change that the SIM auto picks up. The new SIM was sent only in case the old did not fit.

Re: Nokia C2 and new sim

Jay40 — Fri, 04 Sep 2020 21:41:45 GMT

I was told I had to change sim, though I was able to keep the number. Don't know if new sim will still show history/calls/directory etc - it won't work so I cannot look!

Re: Nokia C2 and new sim

XRaySpeX — Fri, 04 Sep 2020 21:56:22 GMT

What "history/calls/directory"? Aren't these on the phone itself, certainly not on a SIM? You haven't changed phone, just the plan, so they remain.

Or are you talking about something in your MyEE (tho' can't think what "directory" it can hold)? Again that won't change as it's for the same mobile no.

Re: Nokia C2 and new sim

Jay40 — Fri, 04 Sep 2020 22:13:12 GMT

Ah, I didn't know that. Thought the data was on the sim.

Re: Nokia C2 and new sim

Jay40 — Sun, 06 Sep 2020 08:16:12 GMT

Have taken out and put back in, still not working.

Re: Nokia C2 and new sim

XRaySpeX — Sun, 06 Sep 2020 08:19:47 GMT

Thought you said old SIM works?

Re: Nokia C2 and new sim

Jay40 — Sun, 06 Sep 2020 08:35:53 GMT

Sorry for confusion. Old sim works, but was told not to use it. New sim doesn't work and this is the one I'm supposed to use. All that happens is the phone lights up, but it doesn't connect to anything, no instructions, no logos... nothing.

Re: Nokia C2 and new sim

Katie_B — Sun, 06 Sep 2020 08:51:33 GMT

Hi @Jay40.

Was this an upgrade?

If yes, you can continue to use your original SIM.

Katie 🙂

Re: Nokia C2 and new sim

XRaySpeX — Sun, 06 Sep 2020 09:01:24 GMT

As the old SIM works, use it! It has your new plan on it. You've no need to bother with the new SIM. It was only sent to you in case old SIM didn't fit.

Re: Nokia C2 and new sim

Jay40 — Sun, 06 Sep 2020 09:00:54 GMT

But I was told by EE NOT to use it?

Re: Nokia C2 and new sim

Jay40 — Sun, 06 Sep 2020 09:07:13 GMT

I haven't replaced the phone, am still using the C2. The problem was the old contract which has been replaced.

Last year I arranged to have two dongles, one with minimum access, one with maximum access (can't think how better to describe it). The minimum access had been in use before. The maximum access was new. The shop seems to have inadvertently muddled the three numbers (my mobile, and the two dongles). Ended up with my mobile account being charged too much. Hence I believe I was told to use the new sim not the one in my mobile phone. Sorry if this doesn't make sense, but it is all very confused.

As the two dongles are no longer required I have cancelled both.

Meanwhile I have a mobile phone which won't work.

Think I will simply have to phone from the landline to get help direct.

Re: Nokia C2 and new sim

XRaySpeX — Sun, 06 Sep 2020 09:13:06 GMT

Yes, it will! Just by using the old SIM. It has everything necessary on it. But if you want to waste a long phone call so be it!

Re: Nokia C2 and new sim

Jay40 — Mon, 07 Sep 2020 16:21:37 GMT

Spoke to Technical this afternoon. There is clearly a problem which doesn't appear to have a solution. They are sending out a new SIM card which could take a week. The old sim has now been cancelled completely, So if this replacement card works, fine, if not ... Meantime I have no mobile phone at all. So texts from doctor, vet, food service etc cannot be received.

Not happy.

Re: Nokia C2 and new sim

Leanne_T — Mon, 07 Sep 2020 16:50:31 GMT

Hi @Jay40

Thanks for coming back to us.

I am very sorry to hear this, please let me know how you get on with the new SIM card when you receive this.

Leanne.

Re: Nokia C2 and new sim

Jay40 — Mon, 07 Sep 2020 16:54:26 GMT

Thank you, will let you know.

Re: Nokia C2 and new sim

Leanne_T — Mon, 07 Sep 2020 17:02:30 GMT

Thanks @Jay40

Speak soon 🙂

Leanne.