https://community.ee.co.uk/t5/Archived-Posts/SIM-not-provisioned/m-p/953787#M279965 <P>I have been using the same pay as you go SIM for over 10 years, starting off with Orange and now converted to EE.</P><P>However, my phone now says "SIM not provisioned" and I get network errors. My phone still recognises the number so the SIM isn't broken.</P><P>I tried to call the EE customer service and input my number but it wasn't recognised - I'm worried it has been deactivated. It doesn't work with my spare phone either.</P> Mon, 07 Sep 2020 15:54:55 GMT Jet199119 2020-09-07T15:54:55Z https://community.ee.co.uk/t5/Archived-Posts/SIM-not-provisioned/m-p/953787#M279965 <P>I have been using the same pay as you go SIM for over 10 years, starting off with Orange and now converted to EE.</P><P>However, my phone now says "SIM not provisioned" and I get network errors. My phone still recognises the number so the SIM isn't broken.</P><P>I tried to call the EE customer service and input my number but it wasn't recognised - I'm worried it has been deactivated. It doesn't work with my spare phone either.</P> Mon, 07 Sep 2020 15:54:55 GMT https://community.ee.co.uk/t5/Archived-Posts/SIM-not-provisioned/m-p/953787#M279965 Jet199119 2020-09-07T15:54:55Z https://community.ee.co.uk/t5/Archived-Posts/SIM-not-provisioned/m-p/953799#M279966 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1041872">@Jet199119</a>&nbsp;</P> <P>&nbsp;</P> <P>When was the last time you made a chargeable call or text? Could it be that your number is in <A href="https://community.ee.co.uk/t5/Pay-as-you-go-and-Flex/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279" target="_self">hibernation</A>?</P> <P>&nbsp;</P> <P>Thanks</P> Mon, 07 Sep 2020 16:24:39 GMT https://community.ee.co.uk/t5/Archived-Posts/SIM-not-provisioned/m-p/953799#M279966 Northerner 2020-09-07T16:24:39Z