topic Re: i can't get my new SIM to work. in Archived Posts

i can't get my new SIM to work.

alistairhankin — Fri, 04 Sep 2020 10:10:31 GMT

i left my old SIM in a old damaged phone at the apple store.

EE sent me a new SIM

there is no chat and I can't call 150

please help me.

Profile closed — Fri, 04 Sep 2020 10:14:15 GMT

Welcome to the EE Community,

call freephone 0800 956 3146 and a tech advisor will be able to get your new sim up & running.

Thanks,

David.

alistairhankin — Fri, 04 Sep 2020 11:20:17 GMT

And how am I going to call a freephone number without a phone David?

How is it ,that I can order a replacement SIM on chat, but I can't now activate it via the same route?

Christopher_G — Fri, 04 Sep 2020 13:14:40 GMT

What happens when you try the live chat, @alistairhankin?

@Profile closed supplied the long dial number to call from another phone.

Chris

alistairhankin — Fri, 04 Sep 2020 14:40:22 GMT

if only the live chat was working on your website Chris...

i dialled the long number from another mobile phone and a very nice man from Northern Ireland helped me to activate my SIM card.

alls well that ends well. my fiance wants to join EE on my account, so I'm going to try and make that happen now....

thanks for the help guys

Profile closed — Fri, 04 Sep 2020 14:57:06 GMT

your welcome @alistairhankin 👍