topic Re: Pac Code, Number changed, however now running off two phones?! in Archived Posts

Pac Code, Number changed, however now running off two phones?!

Np460 — Thu, 03 Sep 2020 16:20:41 GMT

Sent Pac code to EE, EE have changed and my phone number to my old number ending 743 which is correct, however moved from Voxi (Vodafone) number ending 743 and now

new phone can make calls etc, but doesn't receive all messages. my old phone keeps receiving messages to the same 743 number!

Im having to carry around 2 phones!

Re: Pac Code, Number changed, however now running off two phones?!

bristolian — Thu, 03 Sep 2020 16:48:07 GMT

Hi @Np460

You have what's known as a split port.

When did you submit your PAC to EE - which day? A PAC is normally actioned the following working day after submission, and can take until the end of the working day to fully complete.

If it's been longer than that, I would recommend calling C/S on 150 and getting them to check the port has completed.