Phone number changed

Lucy1981 — Wed, 02 Sep 2020 18:39:47 GMT

Hi my son’s new phone arrived yesterday....and today his number has suddenly changed! When he texts me his number is completely different to the one on my account. Why might this have happened and how do we correct it? Thanks.

Re: Phone number changed

Profile closed — Wed, 02 Sep 2020 22:19:02 GMT

Hi @Lucy1981

Welcome to the EE Community,

are there any additional numbers showing on your account ?

could you try registering his new sim using this link you will need his old sim for this process.

ACTIVATE SIM

you will be asked to enter his existing number then you will need to enter new sim card number.

Thanks

David.

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Phone number changed

Re: Phone number changed