topic Re: Hibernation in Archived Posts

Hibernation

Jesslock — Wed, 02 Sep 2020 15:27:24 GMT

Hi,

My number has gone into hibernation. I've tried topping up and making a call from the number but it just hangs up straight away without ringing. Can you please help me?

Thanks,

Jess

Re: Hibernation

Northerner — Wed, 02 Sep 2020 16:41:00 GMT

Hi @Jesslock

Please read EE thread on the topic of hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go-and-Flex/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279

Thanks