topic new handset but number not yet ported from previous network in Archived Posts

new handset but number not yet ported from previous network

eleanormatthews — Tue, 01 Sep 2020 16:22:33 GMT

I have just bought a second handset on my account and am waiting for a number to port. I gave the phone number and pac code when i bought the handset but the number is still the one from the new sim.

i can't work out what i am supposed to do and customer services just sends me round in a "choose 1, choose 2" loop without any way to speak to a human.

Any advice?

thanks!

Re: new handset but number not yet ported from previous network

Profile closed — Tue, 01 Sep 2020 19:13:02 GMT

Hi @eleanormatthews

Welcome to the EE Community,

When did you request the transfer ?

If you call freephone 0800 317 720 you will get straight through to a advisor without any IVR options.

Thanks,

David.

Re: new handset but number not yet ported from previous network

eleanormatthews — Wed, 02 Sep 2020 09:20:35 GMT

Great tip thank you David