topic SIM card phone number. in Archived Posts

SIM card phone number.

superspark — Tue, 01 Sep 2020 14:41:21 GMT

Can anyone please advise is it possible to change the phone number on my SIM? I am on SIM only and ported my number over a couple of days after receiving my sim card which had an EE temporary number.

Now the sim status shows the temporary number instead of my ported number.

Thanks very much...

Re: SIM card phone number.

Leanne_T — Tue, 01 Sep 2020 15:04:41 GMT

Hi @superspark

Thanks for coming here.

Has the other network SIM stopped working?

Did you receive a text to let you know the number transfer was finished?

If so, what phone are you using?

Leanne 🙂

Re: SIM card phone number.

superspark — Tue, 01 Sep 2020 15:13:32 GMT

Hello Leanne,

I had a sim card sent to me several months ago on a 12 sim only contract. It had an ee temporary number on it, after a couple of days I asked 3 for a pac code. I used the pac code and my original number was transferred to ee and it worked right away. If I check in About Phone it still shows the temporary number which came with the sim card. I would like the sim card phone number be the same as is being used now. Does that make sense?

Re: SIM card phone number.

Leanne_T — Tue, 01 Sep 2020 15:22:28 GMT

Hi @superspark

Yes it does, thanks 🙂

Can you change the number in your phone settings?

What phone are you using?

Leanne.

Re: SIM card phone number.

superspark — Tue, 01 Sep 2020 15:57:53 GMT

No I can't change it in phone settings neither could I on my previous phone. Present phone is Note 20 5g ultra and previous was Note 8

Re: SIM card phone number.

Leanne_T — Tue, 01 Sep 2020 16:00:51 GMT

Thanks @superspark

In this case, please get in touch with our Mobile Care team, they will get this looked into for you.

Thanks 🙂

Leanne.

Re: SIM card phone number.

superspark — Tue, 01 Sep 2020 16:05:52 GMT

Thank you Leanne I will do

Re: SIM card phone number.

Leanne_T — Tue, 01 Sep 2020 16:11:10 GMT

No problem @superspark

Let me know how you get on 🙂

Leanne.