topic Anyone else had problems porting number and then getting no service? in Archived Posts

Anyone else had problems porting number and then getting no service?

EEwasteofmoney — Tue, 01 Sep 2020 13:47:26 GMT

Been over 2 weeks now with no service or anything for that matter and the tech team are baffled has this happened for anyone else or am i really the first.

Re: Anyone else had problems porting number and then getting no service?

Leanne_T — Tue, 01 Sep 2020 14:56:12 GMT

Hi @EEwasteofmoney

I am very sorry to hear this.

Is this being investigated for you?

Could you let me know what has been advised by our Tech Gurus?

Thanks 🙂

Leanne.

Re: Anyone else had problems porting number and then getting no service?

EEwasteofmoney — Tue, 01 Sep 2020 15:05:17 GMT

Yeah its being investigated but they don't seem to be getting anywhere, been told to reset my phone countless times now because they've tried something new or changed some settings but still not working. I'm now in week 3.

Getting very frustrated as i'm losing money because i need a mobile number to access certain apps, struggling to pay bills because i cant access online banking without a number. All i'm being offered as compensation is a free month off my bill which doesn't even cover what i have lost.

Not a good start with EE. I want to leave already but i'm now tied into this contract.

Re: Anyone else had problems porting number and then getting no service?

Leanne_T — Tue, 01 Sep 2020 15:16:16 GMT

Hi @EEwasteofmoney

To help you get this looked into, I have sent you a private message on here for some details.

Speak to you soon.

Leanne.